Live Chat

Get Notified Be Available

Leveraging Push Notifications, one or more people can be notified instantly when a customer requests a chat. If you request a chat on this demo our staff receives notifications on multiple devices, enabling us to respond quickly without the need to have staff waiting around.

Customers expect live chat to be available on a website. 52% of customers prefer to stick to a business that provides live chat support and 51% of online consumers declare they are more likely to make a digital purchase from a brand that offers live chat.

Forrester Research, MAY 12 2021

Add some A.I. to ease the workload on staff. A Bot (robot), is a pre-scripted Q&A session. It can narrow the scope of inquiry and collect additional information about a user's needs.

How it Works

Engagement, Instantly.

A User Initiates a Chat

No more contact forms.

We all expect instant service and we favor the businesses that prioritize us. Show your clients how they are valued by your business and they will value yours.

The user's name & email address is stored to your database in the cloud ensuring you can always follow-up if need be.

Notifications Are Sent

Authorized staff are notified immediately.

Push notifications are sent to one or more staff members and to one or more devices for each. Anyone can respond per your own orgizational chart or schedule.

Learn about how notifications support Live Chats to empower your staff.

The Chatbot is Always Available

Many inquiries can be handled automatically.

We all expect instant service and we favor the businesses that prioritize us. Show your clients how they are valued by your business and they will value yours.

Direct a user to pages, documents or other resources and provide system status updates

Enable the user to schedule a call back date, time & phone number

Introduce them to new content and services while they wait to be connected with staff.

Collect information that can better enable staff to address their needs and tailor your services.

Your Staff Join the Chat

Send optional scripted replies.

The workplace is now office-less; your staff can respond from any mobile or desktop device - no matter where they are.

Pre-scripted replies can make introductions and initial exchanges more efficient for staff

Chats Are Saved

All conversations are archived & available.

Every message is saved. Review any exchange with the bot and be better prepared to respond.

Older messages are archived - but still accessible to both the user and your staff

Frequent Questions

We get asked these questions a lot, so we made this small section to help you out identifying what you need faster.

What is a PWA (Progressive Web App)?

A Progressive Web App (PWA) is a blending of traditional website and mobile App (like for iOS and Android). It represents the best of both worlds. It is searchable on search engines, like Google, but also can be available on Apple's App Store® and Google's Play Store®. Learn more.

Is this a PWA?

Yes, this 'website' is a Progressive Web App; it's much more than a traditional website with the ability to take advantage of native device capabilities like push notifications, offline browsing and performance that yields unmatched search engine marketability. learn more

Will my PWA be in the App or Play Store?

PWAs are eligible for submission to both Apple's App Store and Google's Android Play Store®. While all are eligible, it may not be appropriate to submit your PWA depending on the nature of your content or business. We would be happy to explore options with you. learn more